Support

A person reads every message. We are in California, so allow for the time difference.

What to tell us

• Which iPhone or iPad, and which version of iOS.
• The build number, from Settings → Version.
• What you were doing when it went wrong.

Please do not paste a customer's details or the contents of a meeting into an email to us. We do not need them, and we would rather not have them.

Common questions

Where are my recordings kept?

On your device. There is no vabletNotes account and no server of ours holding your meetings. See the privacy policy for exactly what that means and where it stops.

Can I use Outlook or Gmail instead of Apple Mail?

Yes. Set it as your default mail app in iOS Settings → Apps → Mail → Default Mail App, then tap Send from my default mail app instead on the email screen. The message opens there, addressed and written, and you press send. Attachments cannot travel this way, so the app names the files for you to add by hand; with Apple Mail the built-in composer carries them.

Something went wrong in the middle of a recording.

The transcript is saved as it is recognised, so an interruption does not lose what was already said. Open the meeting and the words will be there.

How do I cancel Pro?

Subscriptions are managed by Apple, not by us: iOS Settings → your name → Subscriptions. Cancelling stops the renewal and leaves everything you have recorded exactly where it is.

I deleted something by mistake.

Deleting a meeting deletes its transcript with it, and we have no copy — that is the trade for keeping nothing. If you export backups from Settings → Export a backup, you can restore from one.

What are the Siri phrases?

Every phrase includes the app name, which is how Siri knows which app the words belong to.

• “Hey Siri, record a meeting with vabletNotes” · “Start a meeting in vabletNotes”
• “Hey Siri, record a note with vabletNotes” · “Take a note with vabletNotes”
• “Hey Siri, stop recording with vabletNotes” · inside a recording, just say “stop recording”
• “Hey Siri, read my vabletNotes follow-up”

The recording guide walks through a whole meeting by voice.

Which languages are supported?

English and Spanish are included on the free plan, where your device supports them. Other languages Apple can transcribe and translate on the device are part of Pro, along with translating a transcript both ways. Automatic notes also depend on the languages Apple Intelligence supports in your region. See device requirements.

How do I back up and restore?

Your meetings and notes are already in your device’s own iCloud or computer backup, so a new phone restored from that backup has them. Pro adds Settings → Export a backup, one file with every meeting, note, contact and message, which you keep wherever you like and restore from inside the app. We hold nothing and cannot restore anything for you.

How do I delete my data?

Delete a meeting or a note and its transcript and notes go with it. Delete the app and everything it stored goes with it. There is no account to close and nothing on a server of ours to remove; a backup file you exported is deleted wherever you put it. The privacy policy says the same thing in more words.